Website, SaaS subscription, self-hosted licensing and platform-use terms for Vendro.

Terms & Conditions

Website, SaaS subscription, self-hosted licensing and platform-use terms

Important: This is a practical business draft. It is not legal advice and should be reviewed by a qualified UK solicitor before publication, especially if Vendro sells to consumers, regulated sectors, healthcare organisations, overseas customers, or public‑sector customers.

1. Who we are

The Services are operated by Vendro Limited, a company registered in England and Wales under company number 17207190, with registered office at 2 Frederick Street, Kings Cross, London, WC1X 0ND.

You can contact us at support@vendro.uk. Security notices can be sent to security@vendro.uk and billing enquiries can be sent to billing@vendro.uk.

These Services are primarily intended for business customers, companies, organisations, partners, contractors and professional users. If you are using the Services for an organisation, "you" means that organisation and the person accepting these Terms confirms that they have authority to bind it.

2. Definitions and scope

"Account" means an account created to access the Services.
"Customer" means the business, organisation or person that subscribes to or uses the Services.
"User" means any administrator, staff member, partner, freelancer, customer user or other authorised person.
"Subscription" means a paid or trial plan.
"Customer Data" means information, records, files, transaction data, reports and other content submitted to or generated through the Services by or on behalf of the Customer.
"Order Form" means an online checkout, pricing page, invoice, quotation, subscription confirmation, statement of work or written agreement that identifies the Services, plan, fees, term or commercial details.

These Terms govern website browsing, account registration, SaaS subscriptions, CRM/admin portals, support, implementation, training, APIs, integrations and related services. If a signed Order Form, Data Processing Agreement, Service Level Agreement or written contract conflicts with these Terms, the more specific signed document applies to that part only.

3. Your account and authority

You must provide accurate account, billing and contact information and keep it up to date. You are responsible for all activity carried out through your Account, including activity by employees, agents, contractors, partners and authorised users.

You must keep login credentials, API keys and administrator access secure and notify us promptly if you suspect unauthorised access, compromised credentials, misuse, security incidents or inaccurate account information.

We may require verification of your identity, organisation, domain ownership, payment details or authority before activating subscriptions, integrations, admin access or partner functions.

4. Subscriptions, plans and billing

Fees, features, usage limits, branches, users, modules, support level and billing period are described in the applicable Order Form, pricing page or subscription confirmation. Fees are exclusive of VAT, sales tax, withholding tax, bank charges or payment processor charges unless stated otherwise.

You authorise Vendro and its payment processors to charge applicable subscription fees, renewal fees, setup fees, implementation fees, add-ons, usage-based charges and taxes using the payment method you provide.

If payment fails or is overdue, we may retry payment, request updated payment details, restrict non-essential features, suspend access or terminate the Subscription after reasonable notice, except where immediate action is required for security, fraud or legal reasons.

5. Trials, promotions, upgrades and downgrades

We may offer free trials, beta access, discounts or promotional plans. These may be changed, withdrawn or limited at any time unless a written agreement says otherwise.

Plan upgrades usually take effect immediately or at the next billing cycle, depending on the Order Form and payment-provider process. Downgrades may reduce features, users, modules, storage, integrations, support level or data visibility.

If a downgrade affects access to data, reports, users, branches or modules, you are responsible for exporting or adjusting data before the downgrade takes effect where practical.

6. Cancellation, renewal and refunds

Subscriptions renew automatically for the billing period stated in the Order Form unless cancelled before renewal. You can request cancellation through the account portal or by contacting support@vendro.uk.

If you are a consumer (an individual acting wholly outside your trade, business or profession):
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day the Subscription begins. To exercise this right, you must inform us clearly, for example by email to support@vendro.uk.

If you request that we begin the Services before the 14‑day cancellation period ends, and we provide them in full during that period, you lose the right to cancel. If we begin but you cancel before full performance, you will pay for what was supplied up to cancellation. If you do not ask us to start early, the 14‑day period remains intact and you may cancel at any time within it for a full refund.

For business customers: Setup fees, implementation fees, migration fees, training fees, custom development fees and already-used subscription periods are non-refundable unless required by law or stated otherwise in the Order Form. Please read our Refund and Cancellation Policy.

7. Licence to use the Services

Subject to payment and compliance with these Terms, Vendro grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business operations during the Subscription term.

You must not copy, resell, reverse engineer, decompile, bypass usage limits, remove branding or notices, share credentials, scrape the Services, create competing services from our platform, or use the Services for unlawful, harmful or abusive purposes.

8. Customer data and privacy

You retain ownership of Customer Data. You grant Vendro a limited right to host, process, transmit, display, back up and use Customer Data only as needed to provide, secure and support the Services and to improve the Services using anonymised, aggregated or de-identified data that cannot reasonably be used to identify an individual or organisation. Vendro will not use identifiable Customer Data for any purpose other than providing the Services to you, except with your explicit written consent or as required by law.

Our handling of personal data is described in our Privacy Policy and, where applicable, a Data Processing Agreement. A Data Processing Agreement may be required where Vendro processes personal data as processor on behalf of a Customer.

You must ensure that your use of the Services complies with applicable data protection, privacy, employment, healthcare, tax and customer-communication laws.

9. Acceptable use

You must not use the Services to upload malware, run attacks, send spam, harass others, host illegal content, infringe intellectual property, process unlawfully obtained data, evade sanctions, misrepresent identity or interfere with the Services.

We may remove content, block integrations, disable API keys, rate-limit traffic or suspend access if we reasonably believe there is misuse, security risk, legal risk, fraud, non-payment, or harm to Vendro, customers or third parties.

10. Implementation, onboarding and support

Implementation, migration, configuration, training, customisation, report building, data import and integration work are provided only where included in the Order Form or separately agreed.

You must provide timely access, information, sample data, test users, approvals and decisions needed for onboarding or implementation. Delays caused by missing customer input may affect delivery dates and are not treated as Vendro delay.

Unless agreed otherwise, support does not include custom development, third-party troubleshooting, data correction, accounting reconciliation, legal/compliance advice or professional advice.

11. Availability, maintenance and changes

We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation unless a written SLA expressly says so. Planned maintenance, emergency maintenance, internet failures, hosting issues, third-party outages and security incidents may affect availability.

We may update, improve, replace or modify features, user interfaces, modules, APIs, reports, workflows, pricing, limits and infrastructure. Where reasonably practicable, we will give at least 30 days' prior notice of a material adverse change to core paid features, APIs or pricing.

Notice may be shorter or given after the change where the change is required by law, security, fraud prevention, third-party provider requirements, urgent operational reasons, or to protect the Services or users.

12. Integrations and third-party services

The Services may integrate with payment processors, WhatsApp/SMS/email providers, e-commerce platforms, tax systems, cloud hosting, analytics, maps, AI tools or other third-party services. Those services are governed by their own terms and policies.

Vendro is not responsible for third-party outages, rate limits, policy changes, fees, declined payments, messaging restrictions, API changes, inaccurate third-party data or rejected tax/payment submissions.

You must keep API keys, webhook secrets, tokens and integration credentials secure. We may rotate, disable or require replacement of credentials if we suspect compromise or misuse.

13. Intellectual property and confidentiality

Vendro and its licensors own all rights in the Services, software, source code, interfaces, design, branding, databases, templates, documentation, training material, reports, workflows, analytics and related intellectual property, except Customer Data.

Each party must protect confidential business, technical, pricing, product, security or customer information using reasonable care and use it only for purposes connected with the Services.

If you provide feedback, suggestions or improvement ideas that are not subject to a separate confidentiality agreement, you grant Vendro a non‑exclusive, perpetual, royalty‑free licence to use that feedback to improve the Services. This does not apply to Customer Data or your confidential information.

14. Security

We use reasonable technical and organisational measures designed to protect the Services. Security is a shared responsibility. You must manage user permissions, remove departed staff, enforce strong credentials, review admin users and avoid exposing secrets.

You must not conduct penetration testing, vulnerability scanning, load testing or security probing without prior written approval. You must report suspected vulnerabilities responsibly to security@vendro.uk.

15. Website content and consumer notices

Website content, pricing descriptions, feature lists, screenshots, examples, roadmaps, case studies and marketing material are provided for general information and may change. They do not create a binding commitment unless included in an Order Form or signed agreement.

If you are a consumer purchasing online, your statutory cancellation rights are set out in Section 6 above and in the Refund and Cancellation Policy. Nothing in these Terms affects mandatory rights that cannot legally be excluded.

16. Disclaimers and limitation of liability

The Services are business software tools. They do not provide legal, tax, medical, accounting, clinical, immigration, financial or professional advice. You must verify outputs, reports, calculations, recommendations and workflows with qualified professionals where required.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct, or any liability that cannot legally be excluded or limited.

Subject to mandatory law, Vendro's total aggregate liability arising out of or related to the Services is limited to the greater of: (a) the fees paid by the Customer for the affected Services during the three months immediately before the event giving rise to the claim; or (b) GBP 500. This minimum cap does not apply to claims for death, personal injury, fraud or wilful misconduct.

Subject to mandatory law, Vendro will not be liable for loss of profits, revenue, business, goodwill, anticipated savings, data, use, contracts, customers, reputation or indirect/consequential loss.

17. Suspension, termination and consequences

We may suspend or terminate access if you breach these Terms, fail to pay, create security or legal risk, misuse the Services, provide false information, infringe rights, or use the Services in a way that may harm Vendro, customers or third parties.

Where we suspend access without prior notice for security, fraud or legal reasons, we will:

• Notify you as soon as reasonably practicable (unless prohibited by law or risk of harm)
• Provide a reasonable opportunity to appeal in writing to support@vendro.uk
• Restore access promptly if we determine the suspension was unjustified
• Not charge you for the unjustified suspension period

After termination or expiry, your access may end. For a period of 30 days following termination (unless the Customer caused a security breach or legal violation that requires earlier restriction or deletion), Vendro will provide the Customer with a reasonable opportunity to export Customer Data in a commonly used, machine-readable format. After this period, Customer Data may be deleted or archived in accordance with our data retention policy. You should also export required data before termination where possible.

18. General legal terms

Neither party is responsible for delay or failure caused by events beyond reasonable control, including internet or hosting failure, power outage, war, terrorism, civil unrest, epidemic, labour dispute, government action, natural disaster, third-party outage or cyberattack, provided the affected party uses reasonable efforts to reduce the impact.

You may not assign or transfer your rights or obligations without our written consent. We may assign, transfer or subcontract rights and obligations to affiliates, hosting providers, payment processors, contractors or successors in connection with business operations, merger, restructuring or sale.

We may update these Terms from time to time. If we make a material adverse change that significantly reduces your rights or materially affects paid Services, we will use reasonable efforts to notify active paid customers in advance by email, account notice or website notice.

If you do not accept the material adverse change, you may terminate the affected Subscription by notifying us within 14 days of our notice. We will refund any prepaid fees for the unused period after termination. This right does not apply to changes required by law, security, fraud prevention, third-party provider requirements, or urgent operational reasons that take effect immediately.

If any part of these Terms is found invalid or unenforceable, the remaining parts will continue to apply. A failure or delay in enforcing any right does not waive that right. These Terms, together with any Order Form, DPA, SLA or signed agreement, form the agreement between the parties for the Services covered by them.

19. Governing law and disputes

These Terms are governed by the laws of England and Wales, unless mandatory local law gives you additional rights. For business customers, the courts of England and Wales will have exclusive jurisdiction. If you are a consumer, you may also bring a claim in your local courts where mandatory law allows.

Before starting formal proceedings, the parties should try in good faith to resolve disputes through discussion between senior representatives.

20. Complaints

If you have a complaint, please contact support@vendro.uk with "Complaint" in the subject line. We will acknowledge receipt within 5 working days and aim to respond within 14 working days.

If your complaint relates to how we handle personal data, you may contact privacy@vendro.uk. If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner's Office (ICO), the UK data protection regulator, at https://ico.org.uk or by calling 0303 123 1113.

Where appropriate, we may agree to use an alternative dispute resolution process, but we are not obliged to use a specific ADR provider unless required by law or agreed in writing.

21. Contact details

Vendro Limited
Company number: 17207190
Registered office: 2 Frederick Street, Kings Cross, London, WC1X 0ND

Email: support@vendro.uk
Security contact: security@vendro.uk
Billing contact: billing@vendro.uk
Privacy contact: privacy@vendro.uk